--- title: I lost my password/username/login ID. How can I recover it? description: To retrieve your password, username or login ID, go to the website www.veracash.com and click on “My account”, then on “Lost your login details and/or your password?”. --- [Skip to content](https://support.veracash.com/i-lost-my-password/username/public-id.-how-can-i-recover-it#main-content) English Show submenu for translations [Contact us](https://support.veracash.com/kb-tickets/new?hsLang=en) ![Couleur + blanc.png\]](https://support.veracash.com/hs-fs/hubfs/Couleur%20+%20blanc.png?height=40&name=Couleur%20+%20blanc.png) - [Home](https://www.veracash.com/) - [About the company](https://www.veracash.com/about-us) Open main navigation Close main navigation - [Home](https://www.veracash.com/) - [About the company](https://www.veracash.com/about-us) - English Show submenu for translations - [Contact us](https://support.veracash.com/kb-tickets/new) - Contact us Contact us How we can help? - There are no suggestions because the search field is empty. 1. [Help Centre](https://support.veracash.com/?hsLang=en) 2. [Manage my account](https://support.veracash.com/manage-my-account?hsLang=en) 3. [Sign in](https://support.veracash.com/manage-my-account?hsLang=en#sign-in) October 7, 2022 # I lost my password/username/login ID. How can I recover it? ## To retrieve your password, username or login ID, go to the website www.veracash.com and click on “My account”, then on “Lost your login details and/or your password?”. ### Logging into your VeraCash account When you register with VeraCash, we will automatically send you a **username** made up of eight capital letters and a 10-digit **login ID**. You yourself will need to choose **your 4-digit password**. Important: Your password cannot be four of the same number or a series of four numbers in a row. All three of these will be needed to access your VeraCash account on our website and our mobile app. ### Difference between your password and your VeraCash card PIN number Your password is one of the three required pieces of information you need to log into your VeraCash account. You were asked to choose it when you registered, or at a later date if you subsequently reset that password. As a result, your password is completely separate from your VeraCash card PIN number. Although your PIN is also made up of four numbers, you do not get to choose it, and you will be asked for it each time you make a payment or a withdrawal with your card. It is communicated to you after you [activate your VeraCash card](https://support.veracash.fr/aide/how-do-i-activate-my-veracash-card?hsLang=en) in your Member Area. ### Password reset process If you have lost or forgotten your 4-digit password, simply follow the password reset process on the website or the mobile app. Go to the [Lost data](https://www.veracash.com/identifiers) page or click on “My account” \> “Lost your login details and/or your secret key?”*.* ### Login ID retrieval process If you cannot remember your 10-digit login ID, simply follow the retrieval process on the website or the mobile app. Go to the [Lost data](https://www.veracash.com/identifiers) page or click on “My account” \> “Lost your login details and/or your secret key?”. ### Username retrieval process If you cannot remember your 8-letter username, simply follow the retrieval process on the website or the mobile app. Go to the [Lost data](https://www.veracash.com/identifiers) page or click on “My account” \> “Lost your login details and/or your secret key?”. See also: - [How do I change my password?](https://support.veracash.fr/aide/how-do-i-change-my-password?hsLang=en) - [Getting started on Veracash](https://support.veracash.com/getting-started-on-veracash?hsLang=en#main-content) - [Open an account](https://support.veracash.com/getting-started-on-veracash?hsLang=en#open-an-account) - [Order and activate the debit card](https://support.veracash.com/getting-started-on-veracash?hsLang=en#order-and-activate-the-debit-card) - [My purchases](https://support.veracash.com/my-purchases?hsLang=en#main-content) - [How to buy on Veracash?](https://support.veracash.com/my-purchases?hsLang=en#how-to-buy-on-veracash) - [Buy Gold](https://support.veracash.com/my-purchases?hsLang=en#buy-gold) - [Buy Silver](https://support.veracash.com/my-purchases?hsLang=en#buy-silver) - [My payment card](https://support.veracash.com/my-payment-card?hsLang=en#main-content) - [Manage my limits](https://support.veracash.com/my-payment-card?hsLang=en#manage-my-limits) - [Manage my card](https://support.veracash.com/my-payment-card?hsLang=en#manage-my-card) - [Block my card](https://support.veracash.com/my-payment-card?hsLang=en#block-my-card) - [Contactless payment](https://support.veracash.com/my-payment-card?hsLang=en#contactless-payment) - [My transactions](https://support.veracash.com/my-transactions?hsLang=en#main-content) - [Irregularities and incidents](https://support.veracash.com/my-transactions?hsLang=en#irregularities-and-incidents) - [My operations](https://support.veracash.com/my-transactions?hsLang=en#my-operations) - [Veracash transfers](https://support.veracash.com/my-transactions?hsLang=en#veracash-transfers) - [My realised gains or losses](https://support.veracash.com/my-transactions?hsLang=en#my-realised-gains-or-losses) - [Manage my account](https://support.veracash.com/manage-my-account?hsLang=en#main-content) - [Sign in](https://support.veracash.com/manage-my-account?hsLang=en#sign-in) - [My settings](https://support.veracash.com/manage-my-account?hsLang=en#my-settings) - [Referral](https://support.veracash.com/manage-my-account?hsLang=en#referral) - [Update my account](https://support.veracash.com/manage-my-account?hsLang=en#update-my-account) - [Account closure](https://support.veracash.com/manage-my-account?hsLang=en#account-closure) - [EUR holding account](https://support.veracash.com/eur-holding-account?hsLang=en) - [Account security](https://support.veracash.com/account-security?hsLang=en) - [Learn more](https://support.veracash.com/learn-more?hsLang=en#main-content) - [Taxes](https://support.veracash.com/learn-more?hsLang=en#taxes) - [Youth account](https://support.veracash.com/learn-more?hsLang=en#youth-account) - [Business account](https://support.veracash.com/learn-more?hsLang=en#business-account) - [Custody of precious metals](https://support.veracash.com/learn-more?hsLang=en#custody-of-precious-metals) - [In case of crisis](https://support.veracash.com/learn-more?hsLang=en#in-case-of-crisis) - [Home](https://www.veracash.com/) - [About the company](https://www.veracash.com/about-us) [![Chill listening crop-3](https://support.veracash.com/hs-fs/hubfs/Logo%20Veracash%20Transactionnel.png?width=106&height=24&name=Logo%20Veracash%20Transactionnel.png "Chill listening crop-3")](http://www.veracash.com) Help Centre Copyright © 2026, VERACASH