Yes, we may have to suspend or close your account for various reasons.
There are various reasons why your account may be closed. Here are some examples:
- You have not complied with the T&C of our service or the card T&C despite our warnings;
- You have not responded to the various additional requests made by our Customer Service or our Electronic Money Institution as part of the "Anti-Money Laundering and Combating the Financing of Terrorism" (AML/CFT) due diligence that we carry out on a daily basis;
- You are suspected of fraud or a proven fraud has been reported by our teams or by the services of our Electronic Money Institution;
- The relationship was unsuccessful, or our teams or our Electronic Money Institution refused the relationship;
- You have demonstrated a use of our service that may harm us or our system.
There may be other circumstances that justify closing your account. A decision to close an account cannot be reversed.