Help Centre

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Help Centre

My transactions

Irregularities and incidents

My transactions

View your transaction history, report incidents or irregularities.

Irregularities and incidents

What is oxidation and how can I avoid it?

Why can’t I make a payment or withdrawal using my Veracash card?

I don’t recognize one or more transactions in my history. What do I do?

I entered my password when making a payment with my VeraCash card, but it didn’t work.

My operations

How do I make a transfer to my bank account from my VeraCash account?

How do I view my transaction history?

How do I view my invoices and statements?

Can I use my VeraCash card to make a purchase by phone?

Why do I need to provide proof of the source of my funds when transferring more than €10,000?

Can I change the distribution of my debits?

My payment is pending: what’s going on?

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Veracash transfers

What are the limits on sending/transferring Veracash?

How do I send precious metals to someone?

My realised gains or losses

How do I find the realised gains or losses I have made on my sales?

What is the FIFO system?